CSPI comment to the FTC on food delivery fees

CSPI respectfully submits these comments in support of the Federal Trade Commission (FTC) issuing a rule to address unfair or deceptive acts or practices (UDAP) relating to fees and charges by online food and grocery delivery platforms. CSPI recommends FTC’s rule should require at the online point of selection, prior to checkout a) disclosure of the total cost of each item (including mandatory fees), b) disclosure of any differences between online and in-store prices, c) disclosure of any processes that may lead to differences in prices between customers, and d) that all required label information must be available and easily accessible.

Establishing clearer, standardized guidelines for fee transparency across all online food delivery platforms and across states and localities would promote fair competition in the restaurant and food retail marketplace, prevent economic harm to consumers, and promote equitable food access. FTC’s mission is “protecting the public from deceptive or unfair business practices and from unfair methods of competition through law enforcement, advocacy, research, and education.” Any action by FTC should put consumers’ interests first.